Refund Policy
We stand behind the quality, taste and freshness of our peanuts. If you have any issues please email us at hello@hancockpeanuts.com and we will work together to resolve your concern. (30 days)
Introduction
This Refund Policy (the “Policy”) governs your right to return or exchange products purchased from Hancock Peanut Company (the “Business”).
Return Policy
You may return or exchange any product purchased from the Business for a full refund within 30 days of purchase. To return or exchange a product, you must contact the Business within 30 days of purchase and provide a valid reason for the return or exchange. Hancock Peanut Company will then issue a refund or exchange for the product, less any shipping costs.
Exclusions
The following products are not eligible for return or exchange:
- Products that have been used or damaged
- Products that are not in their original packaging
- Products that are sold as “final sale”
Refunds
Refunds will be issued to the original form of payment. If the product was purchased with a gift card, the refund will be issued as a gift card.
Exchanges
If you exchange a product, you will receive a new product of the same value. If the product is no longer available, you will receive a refund.
Shipping
Shipping costs for returns and exchanges are the responsibility of the customer.
Contact Information
If you have any questions about this Policy, please contact the Business at hello@hancockpeanuts.com or 17576508497.
Terms of Service
Introduction
These Terms of Service (the “Terms”) govern your use of the Hancock Peanut Company website. By using the Service, you agree to be bound by these Terms.
Definitions
For the purposes of these Terms, the following terms have the following meanings:
- “Account” means an account that you create on the Service.
- “Content” means any information, data, text, images, videos, or other materials that are posted, uploaded, or otherwise made available on the Service.
- “Intellectual Property Rights” means all copyrights, trademarks, patents, trade secrets, and other intellectual property rights of any kind.
- “User” means any individual who uses the Service.
Scope of Services
The Service allows Users to create, share, and view Content. The Service also allows Users to interact with each other and with the Service.
User Conduct
When using the Service, you agree to comply with the following rules of conduct:
- You must not post or upload Content that is illegal, harmful, threatening, abusive, harassing, defamatory, obscene, or otherwise objectionable.
- You must not post or upload Content that infringes the intellectual property rights of others.
- You must not spam or otherwise flood the Service with unwanted messages.
- You must not impersonate any person or entity.
- You must not use the Service for any illegal or unauthorized purpose.
Intellectual Property
The Service and all Content on the Service are the property of Hancock Peanut Company or its licensors. All intellectual property rights in the Service and the Content are reserved.
Privacy Policy
Your privacy is important to us. We don’t sell or share your data and only use it to communicate with you.
Limitation of Liability
Hancock Peanut Company will not be liable for any damages that you may suffer as a result of using the Service, including, but not limited to, direct, indirect, incidental, consequential, or punitive damages.
Dispute Resolution
Any disputes arising out of or relating to these Terms will be resolved by binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration will be held in Greenville, North Carolina.
General Provisions
These Terms are governed by the laws of the State of North Carolina. If any provision of these Terms is found to be invalid or unenforceable, such provision will be struck from these Terms and the remaining provisions will remain in full force and effect.
These Terms may be amended by Hancock Peanut Company from time to time. The most current version of the Terms will always be posted on the Service.
By using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you should not use the Service.